15 Jan

Seriously, DirecTV... shut the f.....ront door!

I'm not saying Comcast is immune to rate hikes either, but ever since we've been getting DirecTV service (since the beginning of 2002), we've seen seemingly endless commercials from DirecTV stating something to the effect of:

"Are you tired of Cable raising your rates over and over again. Switch to DirecTV."

Uh... *knock knock*... DirecTV... uh, you're being HYPOCRITICAL! Here's our rates since 2002. The amounts start off with the teaser rate of $29.99, so I'm fine with the first increase, but watch what happens AFTER the first increase:

  • 2/2002: $29.99 (regular rate at the time: $37.99)
  • 3/2003: $38.99
  • 3/2004: $39.99
  • 3/2005: $41.99
  • 3/2006: $44.99
  • 3/2007: $47.99
  • 2/2008: $50.99
  • 2/2009: $53.99
  • 1/2010: $57.49
  • 2/2011: $60.49 (PLUS, an extra $1 for each receiver PLUS $1 extra for local channels)

* prices above are for the legacy Total Choice package with one receiver and no local channels.

A spokesperson for DirecTV (talking about the latest increase) stated "...unfortunately, the increasing costs we pay to carry the channels you see sometimes force us to adjust our prices." 

Are you kidding me?!?! Sometimes? It's a regular occurrence! EVERY YEAR! Sick of cable hiking your rate? What a bunch of crap. You do worse than cable.

Or, to twist words, perhaps when the spokesperson said "... the channels you see sometimes," he was really talking about the fact that DirecTV occasionally loses its picture (because of rain, snow, etc). People might have been calling in and complaining because of the lost service, and to keep the customer happy, they gave a partial refund.

But this blog entry isn't about completely badmouthing DirecTV. Obviously we've had them since 2002, so they couldn't have been THAT bad. But I'm sick of the increases. Plus, we really didn't watch that much TV, so it wasn't worth throwing $70/month away.

Upon calling DirecTV to cancel our service, the Customer Account Retention Specialist wondered why we were pulling the plug after so long. I said "We don't want the service anymore... we barely watch cable TV channels" (I wasn't giving the reasons). He offered to give me a $10 credit to which I said "Hmmm.. so you think I'm cancelling because I felt we only got $60 out of our monthly $70 service?! Please cancel"

As of this last Tuesday, we terminated DirecTV. I doubt we will ever go back. We're going to enjoy the airwaves for a while. I'm sick of them getting rid of channels I watched and replacing them with more Home Shopping channels. Again, it's not that DirecTV is bad... their service was good when it wasn't raining/snowing, but I just thought I'd alert you to their pricing history and a couple other items they don't tell you about on the commercials/website.

Categories: Gripe